Housing - Who to Contact

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Welcome to the Housing Services Contact Page.

Here you will find all the details you need to contact us. We recommend that you contact our Housing Enquiry Team with your enquiry as they are available to help you during office opening hours.



Repairs

To book in a repair please visit our Repairs Portal or you can contact Mears using the details on the right. You can also report damp and mould this way as well.

To report an urgent repair, please call Mears on 0208 498 8000. This urgent repair number is open 24 hours.

If Mears are unable to help you, please contact our Housing Enquiry Team using the information on the right of this page.

For more information about repairs responsibilities please view our Repairs Handbook.



General Contact Details


General Enquiries

Our Housing Enquiries Team can help you with the majority of our services or they can pass you to the relevant Housing Officer. You can get in touch with Housing Enquiries using the details on the right of this page.


Housing Officers

If you are a tenant you can contact your Housing Officer directly if you have their contact details. Using your address, you can find out who your dedicated Housing Officer is using the 'Officer Details' section on the right and contact them through Housing Enquiries who will pass on your query to your Housing Officer who will contact you.


Home Ownership Team

If you are a Leaseholder you can contact your Home Ownership Officer directly if you have their contact details. If you do not have their contact details, you can use your address to find out who your dedicated Home Ownership Officer is using the 'Officer Details' section on the right and contact them through Home Ownership who will pass on your query to your Home Ownership Officer who will contact you.

Please note: Some addresses do not currently have a Home Ownership Officer. This is because there are no leaseholders at this address. If you are a tenant interested in finding out about becoming a home owner please contact Home Ownership and someone will be able to assist you.


Resident Engagement Team

Our Resident Engagement Team is dedicated to ensuring our tenants and leaseholders are involved in council decisions. If you would like to be more involved in the work we are doing, please complete our Interest Form and a member of the Engagement Team will be in contact when an engagement opportunity arises.


Ward Members

To find out who your ward Councillor is, simply go to our Find Councillor page and select your ward. If you are not sure what ward you are in, you can enter your postcode on our Ward Map to find out.



Anti-Social Behaviour

To report Anti-Social Behaviour, please contact your Housing Officer using the details on the right. Leaseholders should also report ASB to the Housing Officer who will help you.

For more information visit our Anti-Social Behaviour page.



Housing News

Housing News is our quarterly e-newsletter that provides useful information and updates for residents. To subscribe to Housing News please visit our E-newsletter Page.

To read previous editions of Housing News, please visit our Archive.



Refuse and Recycling

For information on rubbish collection and reporting refuse issues, please visit our Refuse and Recycling Page.



Additional Support

If you need help with paying your rent, please contact our Rents Team using the information on the right of this page. If you need help with applying for benefits please visit our Benefits Page.

If you are struggling with the Cost of Living, our Cost of Living Micro-Site has information on what help and support may be available to you.

If you are elderly or disabled and would like to discuss what aides and adaptations may be installed in your home please arrange an Occupational Therapy Assessment with a member of our Adult Social Care Team. More information on what help and support is available on our Adult Social Care Micro-Site.


Welcome to the Housing Services Contact Page.

Here you will find all the details you need to contact us. We recommend that you contact our Housing Enquiry Team with your enquiry as they are available to help you during office opening hours.



Repairs

To book in a repair please visit our Repairs Portal or you can contact Mears using the details on the right. You can also report damp and mould this way as well.

To report an urgent repair, please call Mears on 0208 498 8000. This urgent repair number is open 24 hours.

If Mears are unable to help you, please contact our Housing Enquiry Team using the information on the right of this page.

For more information about repairs responsibilities please view our Repairs Handbook.



General Contact Details


General Enquiries

Our Housing Enquiries Team can help you with the majority of our services or they can pass you to the relevant Housing Officer. You can get in touch with Housing Enquiries using the details on the right of this page.


Housing Officers

If you are a tenant you can contact your Housing Officer directly if you have their contact details. Using your address, you can find out who your dedicated Housing Officer is using the 'Officer Details' section on the right and contact them through Housing Enquiries who will pass on your query to your Housing Officer who will contact you.


Home Ownership Team

If you are a Leaseholder you can contact your Home Ownership Officer directly if you have their contact details. If you do not have their contact details, you can use your address to find out who your dedicated Home Ownership Officer is using the 'Officer Details' section on the right and contact them through Home Ownership who will pass on your query to your Home Ownership Officer who will contact you.

Please note: Some addresses do not currently have a Home Ownership Officer. This is because there are no leaseholders at this address. If you are a tenant interested in finding out about becoming a home owner please contact Home Ownership and someone will be able to assist you.


Resident Engagement Team

Our Resident Engagement Team is dedicated to ensuring our tenants and leaseholders are involved in council decisions. If you would like to be more involved in the work we are doing, please complete our Interest Form and a member of the Engagement Team will be in contact when an engagement opportunity arises.


Ward Members

To find out who your ward Councillor is, simply go to our Find Councillor page and select your ward. If you are not sure what ward you are in, you can enter your postcode on our Ward Map to find out.



Anti-Social Behaviour

To report Anti-Social Behaviour, please contact your Housing Officer using the details on the right. Leaseholders should also report ASB to the Housing Officer who will help you.

For more information visit our Anti-Social Behaviour page.



Housing News

Housing News is our quarterly e-newsletter that provides useful information and updates for residents. To subscribe to Housing News please visit our E-newsletter Page.

To read previous editions of Housing News, please visit our Archive.



Refuse and Recycling

For information on rubbish collection and reporting refuse issues, please visit our Refuse and Recycling Page.



Additional Support

If you need help with paying your rent, please contact our Rents Team using the information on the right of this page. If you need help with applying for benefits please visit our Benefits Page.

If you are struggling with the Cost of Living, our Cost of Living Micro-Site has information on what help and support may be available to you.

If you are elderly or disabled and would like to discuss what aides and adaptations may be installed in your home please arrange an Occupational Therapy Assessment with a member of our Adult Social Care Team. More information on what help and support is available on our Adult Social Care Micro-Site.

Page last updated: 16 Apr 2024, 10:02 AM