FAQs

If you wish to talk about a problem with your housing you can speak to one of our friendly Housing Officers. We will try and resolve matters promptly and prevent them from escalating. You can do this by telephoning our duty line on 020 8518 2400. 

If you wish to make a complaint, you can inform one of our team, although the quickest and easiest way to make a complaint is by completing the online complaints form.  

Did you know you can contact the Housing Ombudsman at any time for support in helping to resolve a complaint?  The Housing Ombudsman Service is set up by law and is free, independent and impartial.

For advice and help to find a resolution you can contact the Housing Ombudsman at any time whilst your complaint is going through our complaints process, although the Ombudsman cannot make a formal decision on a case at this stage.

More information about the Housing Ombudsman, including contact details can be found on the Ombudsman Website.

There are several options available to help you move from your home if it no longer meets your needs.  Further information can be found on our website: Redbridge - Transfers, mutual exchanges and other moving options