Introduction to the Draft Top-Up Policy for Service Users

We are pleased to announce that our organisation is publishing a draft policy for public consultation regarding the use of top-ups for services. This new policy aims to provide clear guidelines and transparency for individuals who wish to exercise greater choice and control over the services they receive.

What Is a Top-Up?

A top-up is an arrangement that enables service users to access services or amenities that go beyond the standard provision funded by public resources. By agreeing to pay an additional amount, known as a top-up, individuals can select options that best suit their preferences or needs. This might include enhanced accommodation, or supplementary support, among other possibilities.

The introduction of top-ups is designed to give people more autonomy and flexibility when making decisions about their care or support, ensuring that personal circumstances and priorities can be reflected in the services chosen.

Why a Formal Policy Is Needed

Until now, our organisation did not have a formal policy in place regarding top-up arrangements. The draft policy has been developed in response to feedback and the growing need for clarity, so that everyone involved understands their rights and responsibilities.

The policy sets out the expectations for those agreeing to pay top-up costs, including how arrangements are made, how payments are managed, and what happens if circumstances change.

Responsibilities of Those Agreeing to Top Up Costs

The draft policy outlines several key responsibilities for those who choose to pay a top-up:

• Ensuring that you fully understand what the top-up covers, including any limitations or exclusions.
• Committing to regular payment of the agreed top-up amount, in accordance with the terms set out in the policy.
• Informing the organisation promptly if you are unable to continue making payments, so that alternative arrangements can be considered.

The policy also provides guidance on how disputes or changes to the arrangement will be handled, with the aim of ensuring fairness and safeguarding the interests of all parties.

Invitation to Participate in the Consultation

We invite all interested parties, including service users, families, advocates, and partner organisations, to review the draft policy and share their feedback. Your input is invaluable in helping us shape a policy that is fair, workable, and responsive to the needs of our community.

Please find the draft policy attached. Consultation will remain open until 15/11/2026, and responses can be submitted via survey or sent to commissioningconsultation@redbridge.gov.uk

Contact us if you have any questions or need this information in another format using the email address above

Thank you for your engagement and commitment to improving choice and control in service provision.